Returns & damaged items

Because every piece is printed just for you, we can't accept returns or exchanges for change of mind or wrong size. Please check sizes before ordering.

Damaged, misprinted or wrong item

If your order arrives damaged, misprinted, or isn't what you ordered, email help@mintphoenix.com within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or a full refund.

Lost packages

If tracking shows no movement for a long time, or your package never arrives, email us and we'll work with the printer and carrier to resolve it.

Cancellations

Orders go to print quickly. Email us as soon as possible if you need to cancel. Once printing has started we can't cancel.